Support and trust

How can we help?

ScaleTrack Tutoring is currently in a guided beta.

Beta access

Access is provided by invitation. Organization owners and ScaleTrack onboarding contacts coordinate the initial setup.

Google connections

Each authorized staff member connects their own Google account. Calendar data is used only for the scheduling features the organization enables; Gmail is used only to send reviewed and approved messages.

Security reports

If you believe you found a security issue, include enough detail to reproduce it and do not include sensitive student information in your message.

Before you connect an account

Only connect an account you are authorized to use for your organization. Review the permission screen carefully. You can disconnect a service connection through the organization settings when that feature is available to your role.

What information does ScaleTrack request from Google?

ScaleTrack uses only the Google Calendar permissions needed for the scheduling features an authorized organization enables, which may include reading, creating, or updating calendar events. It uses Gmail sending permission only to send a message that was reviewed and approved inside ScaleTrack. It does not create or read Gmail drafts.

Need a copy of our policies?

You can read our Privacy Policy and Terms of Service at any time.